Frequently Asked Questions.

Are you covered by insurance?
- Yes, we have Public Liability and Employers Liability insurance. The excess is £ 250 per claim. Customers are recommended to check their contents insurance and accidental damage cover, although should we break or damage something by accident, we will always advise you and make every effort to reach a satisfactory outcome for both parties.

Do we get the same cleaner every week?
We try hard to do this, but it cannot be guaranteed for operational reasons. However we never send anyone to your home without showing them what is required.

What do your cleaners do?
Everything that comes under the heading of cleaning. We dust, vacuum, polish as appropriate, clean kitchens, toilets, bathrooms and floors.

Can you clean the oven?
Yes, but it takes time and can require specialist cleaning products. For these reasons it is usually scheduled outside of regular cleaning, and at additional cost. However, if your cooker is clean or new and a wipe out as part of regular cleaning is all that is needed, then it can be included.

Do I have to be at home?
No, if you are happy for us to hold keys, we can clean while you are at work. Keys are held securely and coded. As we bring the staff to each job, there is no need for them to have access to your key.

How about payment?
Cash or cheque is fine. Generally we look for payment per visit, although for commercial clients we invoice for the work.

Do we have to pay if we cancel or go on holiday?
Any foreseen cancellation notified to us at least 48 hours in advance incurs no fee, including holidays. However, if you cancel within 48 hours we charge 50%, or 100% within 24 hours.

How do I arrange for one of your services?
Call or e-mail us about your needs. We will be happy to discuss your requirements and give you a price for the work. There is no obligation. We prefer to meet and discuss exactly what you want, which can be done at a time to suit you. We often visit clients in the evening if they are at work during the day.

Do we have to sign a contract?
No, but we appreciate a week’s notice should you decide not to continue. However, we do have some terms and conditions which we bring to your attention, and using our services implies acceptance.